Cancellation/Refund Policy

1. Subscription Cancellation

You may cancel your LeadGenLite subscription at any time through your account dashboard or by contacting our support team at support@leadgenlite.com.

• Cancellations take effect at the end of your current billing period
• You will retain access to all features until your subscription expires
• No partial refunds are provided for unused portions of the billing period
• You can reactivate your subscription at any time before it expires

2. Refund Policy

2.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied with our service, you may request a full refund within 7 days of your initial subscription purchase.

2.2 Refund Conditions

• Refund requests must be made within 7 days of the initial purchase
• Refunds are only available for first-time subscribers
• Renewal payments are not eligible for refunds
• Refunds will be processed to the original payment method
• Processing time: 5-10 business days depending on your payment provider

2.3 Exceptions

Refunds may be denied in cases of:

• Violation of our Terms of Service
• Fraudulent or abusive usage patterns
• Excessive data extraction or API abuse
• Chargebacks or payment disputes

3. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your account email address
• Transaction ID or payment reference
• Reason for refund request
• Date of purchase

Contact Methods:

• Email: support@leadgenlite.com
• Support Portal: Contact Form
• Response Time: Within 24-48 hours

4. Billing and Payment

All payments are processed securely through Razorpay, our trusted payment gateway partner.

• Subscriptions are billed in advance on a monthly or annual basis
• All prices are in Indian Rupees (₹) unless otherwise specified
• Taxes and fees are calculated at checkout based on your location
• Failed payments may result in service suspension
• We will attempt to collect payment for 7 days before suspending service

5. Service Interruptions

In case of extended service outages or technical issues:

• We may provide service credits for significant downtime
• Planned maintenance will be communicated in advance
• Emergency maintenance may occur without prior notice
• Service credits are applied to your next billing cycle

6. Data and Account Deletion

Upon cancellation or refund:

• Your account data will be retained for 30 days after cancellation
• You may request immediate data deletion by contacting support
• Exported data and generated leads remain your property
• We may retain anonymized usage statistics for service improvement

7. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be:

• Posted on this page with an updated effective date
• Communicated to active subscribers via email
• Applied to new subscriptions immediately
• Applied to existing subscriptions at next renewal

8. Contact Information